Reach live chat in a minute, e-mail in eight hours or call us from anywhere in Australia, with staff on hand around the clock.
No maze of options, just three direct lines to a person who can act.
We run support the way Australian players expect it, on your clock and in your region.
Line these up before you open chat, send e-mail or dial the Australian number.
Every desk reads its own mail, so a specific address gets you a faster, sharper answer.
Waiting with no idea how long it lasts is the worry here, and these figures end it.
Here is the path a stalled complaint takes, and who to involve at each step.
That nobody picks up, replies or confirms anything when something goes wrong
Useful the moment you want to confirm who really runs your account.
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